What data we collect and why

We only collect the data strictly necessary to provide you with our services: name, email address, phone number, and, where applicable, delivery address. This information is used exclusively for processing orders, communicating with you, and improving your experience on the stickercaps.com website.

We do not collect sensitive data (racial origin, political opinions, health, etc.) and do not store payment information – transactions are managed by secure partners.

Cookies and similar technologies

We use essential cookies for the proper functioning of the site and analytical cookies (e.g., Google Analytics) to understand how you interact with our content. You can manage your cookie preferences from your browser settings.

• Technical cookies – necessary for navigation and security.
• Performance cookies – help us improve the site.
• Marketing cookies – used only with your explicit consent.

Legal basis and purpose of processing

We process your data based on your consent (Art. 6 para. 1 lit. a GDPR) and for the performance of a contract (Art. 6 para. 1 lit. b GDPR). The purposes include: delivery of personalized products, communication with you, invoicing, and compliance with legal obligations.

We do not sell your data to third parties and do not use it for marketing purposes without your prior consent.

Your rights

You have the following rights regarding your personal data:

• Right of access – you can request a copy of the data we hold about you.
• Right to rectification – you can correct inaccurate data.
• Right to erasure – you can request deletion of data, except where we are legally obliged to retain it.
• Right to restriction of processing – you can request limitation of data use.
• Right to data portability – you can receive your data in a structured format.
• Right to object – you can object to processing for direct marketing purposes.
• Right to lodge a complaint – you can contact the National Supervisory Authority for Personal Data Processing (ANSPDCP).

To exercise your rights, send an email to info@stickercaps.com. We will respond within a maximum of 30 days.

Data transfer and security

Your data may be transferred to trusted partners (e.g., couriers, payment processors) only to the extent necessary to fulfill your order. All partners comply with GDPR legislation and have implemented appropriate security measures.

We store data on secure servers, with SSL encryption and restricted access. We retain data for the duration necessary to fulfill the stated purposes, but no longer than 3 years from the last interaction, except where the law requires a longer period.

Contact and data protection officer

For any questions regarding privacy or to exercise your rights, you can contact us at:

• Address: Str. Meșterilor nr. 3, bl. B, et. 2, ap. 43
• Phone: 0762071853
• Email: info@stickercaps.com

The data protection officer can be contacted at the same email address. Last update of this policy: January 15, 2025.